Exchanges

Should you wish to exchange an item please contact us within 30 days to arrange. Returned products must be unused and in their original packaging.

Shipping Charges

If we have made a mistake or your order is damaged we will cover the costs of re-delivering your order. If you have changed your mind after your order unfortunately you will have to cover the additional shipping charges required to return and resend your order.

Damaged Items

Should you find damage to your order please send a picture to info@cognikids.com and we will make arrangements to remedy the issue.